Home Road Real Estate is committed to protecting the privacy and confidentiality of our clients and customers. This Privacy Policy outlines how we collect, use, store, and disclose personal and sensitive information in compliance with the privacy acts and regulations set by Consumer Affairs Victoria and its governing bodies.
1. **Collection of Personal Information:**
- We collect personal information from clients and customers for the purpose of providing real estate services and fulfilling our obligations under the law.
- The personal information we collect may include names, contact information, property details, financial information, and any other relevant information required for property transactions.
2. **Use of Personal Information:**
- We only use personal information for the purpose for which it was collected, which includes providing real estate services, facilitating property transactions, and complying with legal and regulatory requirements.
- We may also use personal information for marketing, research, and improvement of our services, provided that it is done in a manner that respects individual privacy rights.
3. **Storage and Security of Personal Information:**
- We take reasonable steps to ensure that personal information is securely stored and protected against misuse, loss, unauthorized access, or disclosure.
- Information is stored in secure databases and physical documentation is stored in locked cabinets.
- Access to personal information is restricted to authorized personnel only, and we regularly monitor and update our security measures to ensure the ongoing protection of personal information.
4. **Disclosure of Personal Information:**
- We may disclose personal information to third-party service providers, contractors, or agents who assist us in providing real estate services.
- Personal information may also be disclosed if required by law, such as in response to a court order or subpoena, or to protect our rights and interests in legal proceedings.
5. **Access and Correction of Personal Information:**
- Individuals have the right to access their personal information, subject to legal limitations, and may request correction or update if necessary.
- Requests to access or correct personal information should be made in writing to our Privacy Officer.
- We will respond to such requests within a reasonable timeframe and in accordance with applicable privacy laws.
6. **Marketing and Communication:**
- With prior consent, we may use personal information for marketing and promotional purposes, including sending newsletters, information about properties, or special offers.
- Individuals have the right to opt-out of receiving marketing communications at any time.
7. **Website and Cookies:**
- Our website may use cookies or similar technologies to enhance user experience and collect information about website usage patterns.
- Individuals can disable cookies through their browser settings, although this may affect certain website functionality.
8. **Privacy Complaints:**
- Any privacy-related concerns or complaints regarding the handling of personal information should be directed to our Privacy Officer.
- We will treat all complaints seriously and investigate them promptly, providing a response in accordance with applicable regulations.
9. **Privacy Policy Updates:**
- This Privacy Policy may be reviewed and updated periodically to ensure its continued relevancy and compliance with privacy laws and regulations.
- The most recent version of the Privacy Policy will be available on our website.
By implementing this comprehensive privacy policy, Home Road Real Estate ensures our commitment to protecting the privacy rights of our clients and customers in accordance with the privacy acts and regulations set by Consumer Affairs Victoria and its governing bodies.